At PhoneScan, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our phone intelligence and verification platform.
1. Information We Collect
1.1 Information You Provide
We collect information you directly provide to us, including:
- Account Information: Name, email address, phone number, and billing information when you create an account
- Profile Data: Company information, job title, and other professional details you choose to share
- Query Data: Phone numbers and related information you search or verify through our platform
- Communication: Messages, feedback, and support requests you send to us
1.2 Information We Collect Automatically
When you use PhoneScan, we automatically collect:
- Usage Data: Features used, search queries, time spent on platform, and interaction patterns
- Device Information: IP address, browser type, operating system, and device identifiers
- Log Data: Server logs, error reports, and performance metrics
- Cookies and Tracking: Session data, preferences, and analytics information
1.3 Information from Third Parties
We may receive information from:
- Data Partners: Public records, telecommunications databases, and commercial data providers
- Integration Partners: CRM systems, business applications, and API integrations you authorize
- Payment Processors: Transaction and billing information from our payment partners
2. How We Use Your Information
We use the information we collect to:
- Provide Services: Deliver phone intelligence, verification, and analytics features
- Improve Platform: Enhance accuracy, develop new features, and optimize performance
- Customer Support: Respond to inquiries, troubleshoot issues, and provide assistance
- Security: Detect fraud, prevent abuse, and protect our platform and users
- Communications: Send service updates, security alerts, and marketing communications (with consent)
- Legal Compliance: Meet regulatory requirements and respond to legal requests
- Analytics: Understand usage patterns and measure service effectiveness
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
3.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our platform, including cloud hosting, payment processing, customer support, and analytics services.
3.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
3.3 Legal Requirements
We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.
3.4 Consent
We may share information with your explicit consent or at your direction.
3.5 Aggregated Data
We may share aggregated, de-identified information that cannot reasonably be used to identify you.
4. Data Security and Protection
We implement comprehensive security measures to protect your information:
- Encryption: Data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict authentication and authorization controls limit data access
- Infrastructure: Secure cloud hosting with regular security audits and monitoring
- Employee Training: Regular security awareness training for all team members
- Incident Response: Established procedures for detecting and responding to security incidents
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:
- Account Data: Retained while your account is active and for a reasonable period after closure
- Query History: Retained for service improvement and fraud prevention purposes
- Legal Requirements: Some data may be retained longer to comply with legal obligations
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Opt-out: Unsubscribe from marketing communications or object to certain processing
- Restriction: Request limitation of how we process your information
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and preferences
- Analyze platform usage and performance
- Provide personalized experiences
- Deliver relevant content and advertisements
You can control cookie settings through your browser preferences.
8. International Data Transfers
Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.
9. Children's Privacy
PhoneScan is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
10. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, sold, or disclosed, and the right to opt-out of the sale of personal information.
11. European Privacy Rights
If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 6 above. Our lawful basis for processing includes consent, contract performance, legitimate interests, and legal compliance.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through our platform. The "Last updated" date at the top of this policy indicates when it was last revised.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@phonescan.org
- Website: https://www.phonescan.org
- Data Protection Officer: dpo@phonescan.org